Phone Cases

Shipping Policy for Rainbow Pop Shopify Store
Welcome to Rainbow Pop! We're excited to fulfill your order and get it to you as soon as possible. Please review our shipping policy below:
1. Made-to-Order Items
1.1 Production Time: All items at Rainbow Pop are made to order, which means that we start production on your items once your order is received. Our production time varies depending on the specific product and current order volume.
1.2 Shipment Preparation: Once your order has been processed and production is complete, we will prepare your items for shipment. This includes packaging and labeling your order for delivery.
2. Shipping Timeline
2.1 No Guaranteed Shipping Dates: While we strive to ship orders as quickly as possible, we do not guarantee specific shipping dates or delivery dates. Our shipping timelines may vary depending on factors such as product availability, production time, and shipping carrier schedules.
2.2 Estimated Delivery Times: Once your order has been shipped, the estimated delivery time will depend on the shipping method selected at checkout and the destination address. Please note that delivery times may be affected by unforeseen circumstances, such as weather delays or carrier disruptions.
3. Tracking Information
3.1 Order Updates: You will receive an email confirmation with tracking information once your order has been shipped. This tracking information will allow you to monitor the status of your delivery and estimated arrival date.
3.2 Tracking Accuracy: Please note that tracking information provided by shipping carriers may not always be immediately updated or accurate. We appreciate your patience and understanding during transit.
Last updated: 05/03/2024

Return Policy for Rainbow Pop Shopify Store
Thank you for shopping at Rainbow Pop! We want you to be completely satisfied with your purchase. If you have any concerns about your order, please review our return policy below:
1. Claims for Misprinted/Damaged/Defective Items
1.1 Submission Deadline: Any claims for misprinted, damaged, or defective items must be submitted within 30 days after the product has been received. We recommend inspecting your items upon delivery and contacting us promptly if you discover any issues.
1.2 Process: To initiate a return for a misprinted, damaged, or defective item, please contact our customer service team at [Your Contact Information] with your order number and a description of the issue. We may require photo evidence of the problem to process your claim.
1.3 Resolution: Claims deemed an error on our part are covered at our expense. Depending on the nature of the issue, we may offer a replacement item, a refund, or store credit. Our customer service team will work with you to find the best solution.
2. Packages Lost in Transit
2.1 Submission Deadline: For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Please note that we rely on third-party shipping carriers for delivery, and delays or lost packages may occur despite our best efforts.
2.2 Process: If you believe your package has been lost in transit, please contact our customer service team at [Your Contact Information] as soon as possible. We will work with the shipping carrier to investigate the issue and determine the appropriate course of action.
2.3 Resolution: If the shipping carrier confirms that your package is lost, we will offer a replacement item or a refund, depending on your preference. We appreciate your patience and cooperation during the investigation process.
Last updated: 05/03/2024

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